2 June 2022
Swissotel Sydney, Australia
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Frequently Asked Questions (FAQ)


What’s included in my delegate pass?

A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.


What’s included in my digital pass (only applicable for digital events)?

A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to post event content and select speaker presentations, this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.


Is there a group booking discount?

Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@connectmedia.com


Can I transfer my pass?

A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectmedia.com


How do I receive my delegate pass?

Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.


Is media registration available?

No, this is a closed and confidential event. Media registrations are not available.


Cancellation Policy:

A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.


What is a Service Provider?

A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.


Will there be a delegate list available?

No, Connect Media does not provide delegate lists to attendees


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